Sep
2008
Being vindicated is the most fun a person can have without taking their clothes off.
I’m going to keep my mouth shut and let (inter)national news media do the talking.
- House Works on a Bailout — for E-Mail
New York Times (includes a small screen cap of my work) - House of Representatives’ Web site overwhelmed
CNN (#1 most viewed story earlier today) - The Day After: House E-Mail Servers Flooded with Millions of Voter E-Mails
Dallas Morning News - House Website Crumbles Under Weight of $700 Billion Bailout
Wired (includes screen cap) - Bailout Bill Overwhelms House Internet Servers
ABC News - U.S. House limits incoming e-mail
Detroit Free Press - Ailing US House website limps back to life
Agence France-Presse - House Deals With Unprecedented Website Troubles
CBS News (via Politico) - House Web site overwhelmed as bailout bill fails
AP - Public reaction to bailout failure jams Internet in D.C.
The Tennessean (featuring the tragically comic “Once on the Web site, locate contact forms and phone numbers. If it doesn’t work, keep trying.“) - U.S. House Puts Limit On Constituent Emails
DigitalJournal.com - House limits constituent e-mails to prevent crash
The Hill - House websites slowed by e-mails on bailout bill
The Hill
And then there’s the blogosphere’s take on it.
Also, I should note that I was on the outside of this decision and that the people who made it are a group that includes my direct supervisors and others vastly above my pay grade. My contribution was actually just making that page where the error message now resides.
And I don’t agree with it at all, not when reducing the number of requests was really what would bring the situation under control, and the simplest way to do that would be to just surface the most sought-after content on the home page, including a complete directory of all representatives. Let me repeat and italicize that seemingly revolutionary idea: surface the most sought-after content on the home page, including a complete directory of all representatives. This is what I advocated for years. And anybody with an eye on the trends – search logs, web stats, etc. – and a long enough memory to recall the drop of the 9/11 Commission report PDF and the Mark Foley resignation (which brought down the Clerk’s site with hourly spikes two years ago, to the day) would’ve seen this coming as early as Thursday. Where the asinine triage command originated I can’t identify. It’s just unfortunate that constituents hoping to contact their representatives in earnest are the group most adversely affected (to say nothing of the group in the Infrastructure branch monitoring the servers, the legislative correspondents under the deluge, and anybody else freaking out about the arbitrary path the American government has chosen to remedy massive failures in private enterprises).
I sent over to Lou a copy of the top 20 search queries from Sunday, 28 September, and he’s posted it to the Search Analytics blog at Rosenfeld Media. I intend to follow through with this research (off the top of my head: “bailout” was the top query starting on 23 September, “Barney Frank,” “email,” and “contact” each cracked the top ten in days preceding), not that it’ll make a dint of change in my employers’ minds. It’s just nice to know, as time passes, as I’m now well into my fourth year of employment, that I haven’t lost my ability to think beyond what this job requires – rote production of kilobytes of rhetorical fluff – and about what this situation requires.
I wonder what legislative change, if any, this will prompt. Granted the House has pressing issues on the floor but this is just embarrassing. Can the paradigm with which lawmakers have approached the World Wide Web – mid-’90s stamp of technology adopted for its own sake – be shifted into something more appropriately modern by passing a law? That remains to be determined, although I’d like to help write that legislation, if only to actually guide and assist instead of just saying “I told you so” years after the fact. Not that it isn’t fun to say.
I told you so.
